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Mobile : 9894773599
Email : info@1lycargos.in

FAQ

1. How do I get a shipping quote?
You can get a shipping quote by adding products to your cart, proceeding to the View Cart page, and entering your site. You will not required to log in or give up any of your personal information. Please remember that this is just an estimate. To receive an exact quote and to see expedited shipping options, Login and do to the checkout page.
2. How do I change the email or password on my account?
You can change your email and/or password by logging in and visiting the My Account page.
3. What payment methods do you accept?
We accept payment via Credit Cards, Debit Cards, Cash and Cheque. You can deposit amount direct in our bank account.
4. How do I place an order?
It's easy to order from Horse N Ride. If this is your first time purchasing from our store, just follow these three easy steps:
  • Browse the catalog.
  • Add the item you want to your shopping cart.
  • Complete the checkout flow.
You asked for your e-mail address and a password to register yourself as a customer. Then, the next time you shop with us, we will have your information already stored, and you won't need to comments it again.
5. How will I know if you have received my order?
After checking out during the payment process, you will get a confirmation that your payment processed successfully. You will also get a mail in your registered email id confirming the order along with all the details such as order number and the list of items ordered.
6. How do I check my order status?
We usually deliver orders within 10 days from receiving the order. However, please note bulkier orders (Furniture, boards etc.) may take longer than the usual delivery timeline as they sent via surfacecourier. We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 72 hours of placing an order, please check your spam folder. Tracking may not seem online for up to another 24 hours in some cases, so please wait until your package scanned by the courier company. Alternatively, you can check the same in My Account page, all relevant shipping details mentioned for your easy reference.
7. What if I wanted an item but it shows ‘Out of stock'?
Some items (which restocked regularly) that are temporarily out of stock may seem on display with an out of stock tag. You can add the same to your wish list and we will tell you when the stock item becomes available. Please note, to add items to your wishlist, you registered member with us and you signed in on www.cargo.com.
8. What if the item I am looking for is not available on the website?
Contact us and we will try to arrange for the same at the earliest. You notified as soon as the same is available on our site.
9. Will I be charged for Octroi or Entry tax?
You will get the last price during check out. Our prices are all-inclusive and you need not pay anything extra. If you asked to pay anything extra before the delivery of your order, please do not pay and contact us immediately at our Customer Service (+ 91 99999 99999).
10. How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilo or high volume may take a couple of days longer to reach. For other areas the products shipped through Indian Postal Service (Speed Post) and may take 1-2 weeks depending on place.
11. Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please book them as separate orders.
12. What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before returned to our warehouse. Please give your mobile number in the delivery address as it will help in making a faster delivery.