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Email : info@1lycargos.in

Cancellations and Returns

We have a Safe Shoppers returns & exchange policies on most of the items sold on Cargo.com. We will guide you through the process and supply you with a Return Authorisation number. No returns accepted without the Return Authorisation number.

Cancellations

Orders cancelled before the shipping are eligible for 100% acceptance policy. If shipping is in progress, we will try to arrange the return with our courier partner and process for cancellation. However, if the shipment has already reached the destination, the item should returned to process cancellations. Customer needs to send the order back to us. Please call us to get the address it needs to sent. Customer is responsible for the order until it reaches us hence please make sure you send it by a trusted courier and keep all details of the consignment before you hand it over to the courier.

Exceptions in Cancellations

Some items/orders marked as Non-Returns may not returned. Example of a Non-return item is Samples or Gift sent from Cargo.

Please note: In any of the cases, Return/ Exchange/ Cancellation, the refund done only in the mode of Cargo e-vouchers and in no circumstance refund done in cash.

Return Policy

We have a Safe Shoppers returns & exchange policies on most of the items sold on Cargo.com. We will guide you through the process and supply you with a Return Authorisation number. No returns accepted without the Return Authorisation number.

General Returns

We have No Questions Asked 7 day, 100% acceptance policy on most NEW UNOPENED items. However an earlier Return Authorisation Number obtained for all returns. Click here to get a Return Authorisation Number. One way Shipping charges to return the items paid by the customer. Any returns made without the Returns Authorisation Number not accepted.

Value of the order refunded as a Credit Note or Gift certificate. No Cash refund done. We'll tell you via e-mail of your refund once we've received the returned item and processed your voucher.

Exchanges

For products with defects, broken, incorrect items shipped and needs exchange, please Contact us to get a Return Authorisation Number. We will get the product picked up and the exchange process triggered. If the product presented for exchange then it will replaced with the product of the same nature. We have a 7 day exchange policy & we reserve the right to refund the order (in the form of Cargo.com e-vouchers) if we do not have the stock left for a particular item requested. Please make sure the tags, packaging etc. is intact as it sent and the product sealed before you hand it to the courier. Also, make sure to take the return shipping number from the courier partner.

If you have placed an order and wish to cancel it, you have to inform us before we dispatch your order. Orders once dispatched from our side cannot be cancelled and you have to accept your order at time of delivery.

We will process your refund within 2-3 working days, after receipt of the product by us. Refund will be processed based on the mode of payment.Refund mode is NEFT.

Refund Clause

Refund will be made in the following way: Contact the Customer Care department to get details of the refund policy.

1. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account..

2.If the payment made was Cash on Delivery, we will send a cheque.

Please allow 10-15 business days after receiving the product for any refund to appear in your credit card account. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied to your account.

If you placed the order using COD, we shall dispatch a cheque within 10-15 business days.

Cheques will be sent only to the billing address of the customer. The refund process will be initiated once we have received the product(s). Typically, refunds are processed in less than 10 working days but in case of payments by Cheque, it may take a few extra days for the cheque to be delivered to your billing address.